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Shipping & Returns

Shipping, Warranty and Return Policy

This product is warranted against defects for 90 days from date of purchase. Within this period, we will have the BackRider Belt repaired or replaced without charge for parts or labor. This warranty does not cover transportation/shipping costs to and from the seller, related taxes on transportation costs, nor does it cover any part of the BackRider Belt that has been subjected to misuse or accidental damage. Note: The BackRider Belt must be sent back with any other items that were shipped along with the BackRider Belt that came in the box that was sent to you.

Regarding a refund, the customer must notify us in writing via an e-mail, of your reason for the requested return within 7 calendar days from when the product was received from you, the customer. Once the product has been received by us from return shipping (Customer is responsible for shipping fee) and assuming the product has not been tampered with or misused in any way, then a prompt refund will be made (for the value of the product, not including any shipping and tax related fees that the customer has paid).

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